Returns & Refunds Policy

At Zomazo, we prioritize customer satisfaction and strive to deliver high-quality homemade products. If you are not satisfied with your purchase, we’re here to help.

1. Checking Products Upon Delivery:

• Customers are required to inspect the product thoroughly in the presence of the delivery person before accepting it.
• If any issues are found, the customer must immediately inform the delivery person.
• The delivery person will return the product to us if a problem is reported.

2. Replacement Process:

• Once the product is returned to us, we will inspect it and resolve the issue.
• A replacement product will be handed over to the customer as soon as possible.

3. Refunds:

• Refunds are generally not offered unless the replacement product cannot be provided.
• In such cases, refunds will be processed within 7 business days to the original payment method.

4. Non-Returnable Items:

• Perishable or personalized items are not eligible for returns unless they are defective.

For further assistance, please contact our support team at info@zomazobd.com or call us at +880 1750-430323.